Engagement Coordinator - Remote
Engagement Coordinator - Remote
Mary's Meals International (MMI) is recruiting for a talented Engagement Coordinator to provide efficient and timely support for all supporters and our National Affiliates, who are raising awareness and funds for Mary’s Meals. In this varied role, you will have the opportunity to support the administration of key fundraising and growth initiatives and will often be the first point of contact for new supporters and those who are interested in the work of Mary’s Meals.
You will work closely with our National Affiliate Relationship Managers to address queries from our National Affiliates and supporters. You will play a key role in managing our supporter database and will provide quality information to support good governance, communications and provide relevant information for growth initiatives.
Reporting to our Head of Growth Operations, you will thrive in a busy, varied, supporter-focused role where you will work across all areas of the Mary’s Meals network to drive engagement and the growth of our movement.
Key duties:
- Manage general email enquiries via Facebook Messenger, supporter mailbox and website enquiries.
- Assist with the administration of the MMI supporter database, Salesforce, including logging donations and supporter data.
- Provide support in managing Growth Operations processes.
- Assist with the admin of the fundraising campaign ‘Feed A School’, including related website activities and email enquiries.
- Contribute to projects as required and work collaboratively with colleagues across Mary’s Meals.
- Provide advice to National Affiliates on system issues and monitor to the point of resolution.
- Identify and implement improvements to processes and process documentation.
We are looking for:
- Exceptional administration and communication skills with the ability to engage and network across our movement.
- Excellent written communication skills with proven ability to learn new systems and processes.
- Excellent IT skills, with experience of producing high quality documentation, data input and analysis.
- Strong organisational and time management skills, with experience of working across a varied remit with conflicting demands.
- Cultural sensitivity, to work effectively with a wide range of people across different cultures and geographies.
- Commitment to our mission, vision and values.
We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from there occasionally or regularly.
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.
We are a values-driven movement and believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding.
Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those who are committed to our high standards join our movement.
If you would love to use your skills, talents and experience to be part of positive change in the world, we would love to hear from you. Please apply and tell us why you want to work at Mary’s Meals and why this role is a great fit for you.
Benefits:
- 8% non-contributory pension contribution - after 3 months (for international candidates the 8% pension contribution will be paid as a part of salary)
- 34 days annual leave (including bank holidays), increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
- Flexible working
- Lifeworks Employee Assistance Programme, including perks and cash-back opportunities
- Life assurance