CRM Engagement Manager - Remote
CRM Engagement Manager - Remote
Thank you for your interest, this role has now closed.
Mary’s Meals International (MMI) is delighted to be recruiting for a talented CRM Engagement Manager to manage and coordinate our global CRM systems.
Working with our National Affiliates, you will also work in close collaboration with our MMI project teams to support the successful delivery of our Integrated Digital Platform and will play a key role in driving the adoption of CRM and maximising the use of CRM data to support our growth strategy.
Reporting to our Head of Growth Operations, you will be skilled in relationship and project management and thrive in a varied, global role. You will bring robust experience of working with CRM systems and will bring proven experience of working in partnership with technical teams to maintain system integrity, promote best practice and drive shared learnings across the global family.
With experience of systems implementation and management within a complex, global environment and managing relationships with culturally diverse stakeholders, you will bring proven leadership skills and project management experience. Experience of working with Blackbaud CRM, Salesforce or MS Dynamics would be beneficial but not essential.
Key duties include:
- Develop and document standardised CRM processes for National Affiliates to steward supporters and reconcile with external systems.
- Provide guidance on best practice for data management to support data protection compliance in collaboration with MMI Legal and IT.
- Line management of CRM officer, providing support and training to ensure they develop in the role and have the knowledge and skills to effectively engage with National Affiliates and MMI internal departments to support their use of the system.
- Coordinate CRM activity within Growth Operations team to ensure that Salesforce is being used optimally to support and streamline business processes.
- Provide first level support for CRM system users and champions. Liaise with IT colleagues to define requirements and enable user access.
- Undertake analysis to investigate system issues and inform tickets to be escalated to IT. Work with IT to ensure more complex system changes are delivered and communicated to stakeholders.
- Plan and collaborate with key users on the development of resources and materials to enable a sustainable approach to CRM process training for MMI and across National Affiliate countries.
- Support the development and expansion of the CRM product and services including affiliate expansion plans and programme growth.
- Support the continuous improvement process and encouraging strong user adoption, working with users to understand barriers and identifying solutions for better use of the system.
- Communicate with the organisation on the roll out and ongoing usage of the CRM process and system enhancements.
- Provide support and assistance to the Head of Growth Operations and Chief Growth Officer by engaging in tasks across operations, strategy and growth.
We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work life balance, we also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive a Mary’s Meals.
We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding.
We are committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.